Communication Skills for the Health Care Professional
A Professional Development Online Course by Ed-Next.
Note: This course is taken entirely on a separate portal co-hosted by Ed-Next and Wedemic. Upon successful enrolment, you will receive the login details to start the course within 24-48 hours.
This is a self-study course with a one year access.
When health care workers effectively communicate with those they care for, it helps patients, clients, and residents feel less isolated and improves their sense of wellbeing. When they understand how the communication process works and how to effectively send and receive messages, health care workers are better able to meet the needs of those they care for. This course will teach current and future Direct Support Professionals basic principles on how people communicate with each other, and provides examples of effective communications among heath care workers as well as between care providers and patients, clients, and residents.
After completing this course, you should be able to:
- List steps in the communication process
- Describe verbal, nonverbal, and paraverbal communications
- Explain how to best communicate with other health care workers
- State how to best communicate with patients, clients, and residents
- Explain empathetic listening
You must make an 80% or higher on the final quiz to pass this online course.
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