Conversations at Work

Promoting a Culture of Conversation in a Changing Workplace. Exclusively offered as a 1-day in-house course.


    This 1-day course is offered exclusively as an in-house option. Fee quoted is only for training delivery for up to 20 participants, and excludes travel, stay and other miscellaneous.




    Course Description:

    An in-house one-day workshop for managers in organisations that want to promote and develop conversation skills based on the newly released book by co-authors and facilitators Tim Baker and Aubrey Warren.


    Workshop Aims:

    • To develop confidence and skill in conversational leadership
    • To appreciate the power and capacity of developmental and performance conversations
    • To remove or manage the organisational barriers to productive conversations


    Course Outline:

    Session 1:

    • Conversational leadership – establishing the right psychological contract
      • Activity: assess your organisation/team; its psychological contract and context
    • Addressing the nine barriers to communication
      • Activity: assess your organisation/team barriers and strategies to change or manage

    Session 2:

    • Understanding and managing conversational styles
      • Activity: Identify communication and conflict styles – strengths and limitations
    • Showing the “face” of communication with skill
      • Activity: Self-assessment questionnaires and reflection on strengths and opportunities for growth
    • “Showing up, listening up, speaking up, and lifting up”
      • Activity: Conversation practice in small groups

    Session 3:

    • Applying the Five Conversations Framework
      • Climate Review conversation, Strengths and Talents conversation, Opportunities for Growth conversation, Learning and Development conversation, and Innovation and Continuous Improvement conversation
      • Activity: 23 minutes practice session
    • Five more everyday conversations
      • Mentoring, Delegating, Visioning, Encouraging, and Problem Solving and Making Decisions
      • Activity: Identify potential high-value conversations and their context in the participants’ workplace

    Session 4:

    • Action planning
      • Workplace project style – including 4 x weekly email follow ups to support accountability
      • Activity: managing your conversational style – where, when and how
      • Activity: Implementing specific conversations
      • Activity: Identifying supportive partners
    • Summary and takeaways

    Course Curriculum

    Conversations at Work 08:00:00

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    • SGD 3,150
    • 24 hours
    • 1 Units
    • 480 Minutes
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    Dr. Tim Baker is an international consultant, successful author, keynote speaker, master trainer, executive coach, university lecturer and skilful facilitator. In a nutshell, he has conducted over 2,430 seminars, workshops and keynote addresses to over 45,000 people in 11 countries across 21 industry groups. Dr Tim Baker assists managers develop productive workplace cultures. Apart from being an international consultant, Tim is managing director of WINNERS AT WORK Pty Ltd. He has had a successful track record in organisational change and leadership development for more than 18 years. He is author of three books: The 8 Values of Highly Productive Companies: Creating Wealth From a New Employment Relationship (Australian Academic Press) The End of the Performance Review: A New Approach to Appraising Employee Performance (Palgrave Macmillan) Attracting and Retaining Talent: Becoming and Employer of Choice (Palgrave Macmillan) (out in 2014)
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