Wedemic

Customer Service Management

Managers strengthen their skills to build great teamwork among their customer service employees and team.

82 STUDENTS ENROLLED

     

    Note: This course is taken entirely on a separate portal hosted by Vado, Inc. Upon successful enrolment, you will receive the login details to start the course within 24-48 hours.

    This is an Online Course developed specially for supervisors, managers, and leaders who are responsible for leading, coaching, and inspiring employee performance.

     

    Course Description:

    If you manage employees who interact with customers on a regular basis, then the Customer Service Management courseware is for you. This courseware will help you shape the direction of your customer service team, teach you how to provide feedback to your customer service agents, and help you inspire and motivate your employees. You’ll also spend time focused on learning how to coach your customer service agents to higher levels of performance. When you take the time to strengthen your skills to coach and manage your customer service agents, you’ll find your team is more successful, your customers are happier, and you’ll see an increase in the bottom line.

     

    Course Content:

    This course bundle includes the following bite sized mobile ready courses:

    1. Shaping the Direction of Customer Service
      Determine what you will do to help direct the company’s customer service strategy

     

    1. Inspiring and Motivating Customer Service Agents
      Learn how to inspire and motivate your customer service team

     

    1. Giving Feedback to Your Customer Service Agents
      Customer Service agents receive feedback on their performance

     

    1. Customer Service Coaching
      Provide the right level of coaching to your customer service agents

     

    1. Customer Service Quality
      Implement the key elements of quality service with your team

     

    1. Customer Feedback and Insight
      Find out from your customers what you and your team can do differently

     

    1. Onboarding New Customer Service Agents
      Help new hires be successful in the first few weeks of their new role

     

    1. Managing Remote Customer Service Teams
      Determine what is required to successfully manage a remote customer service team

    Course Curriculum

    Customer Service Management 04:00:00

    Course Reviews

    N.A

    ratings
    • 5 stars0
    • 4 stars0
    • 3 stars0
    • 2 stars0
    • 1 stars0

    No Reviews found for this course.

    TAKE THIS COURSE
    • SGD 62
    • UNLIMITED ACCESS
    • 1 Units
    • 240 Minutes
    • Wishlist

    Enrol With Confidence


    PayPal Acceptance Mark

    Registration Support

    If you require further assistance on registration matters, email to registration@wedemic.com

    In-House Enquiry

    Achieve higher ROI with your training budget with In-House trainings, email to inhouse@wedemic.com
    Vado offers 350+ employee soft skill and management development e-learning courses that is “changing the face of learning” with course design that includes the following elements: Development Happens on the Job: Research shows that 70% of development happens on the job, and Vado is the only off the shelf e-learning courseware provider that helps the learner apply on the job through step by step instructions. Chucked Learning: Some call it granular, others call it chunked, microlearning or learning bursts . They mean the same thing – learners want short learning courses. Study after study shows that taking in information in small bite sized chunks leads to increased learner retention. The market has been recognizing this trend toward shorter and shorter learning courses and have shortened e-learning courses from 4 hours to 1 hour to 30 minutes. Our learning content takes this trend to the next step to meet the demands of learners. Video: In their personal life, employees learn new information by watching videos and they have come to expect that on the job. All of Vado’s courses start with a short instructional video. And the videos are in high definition for a better learner experience. Optimized for the mobile learner: Mobile means two things: technology and the learner experience. Vado’s learning content is optimized for both meanings. From a technology standpoint, all 300+ courses are viewable from all hand held devices. From a learner experience perspective, small bite sized videos fit the mobile learners’ requirement of not having to complete long courses on their hand held device.
    More Courses by Vado, Inc