Emotional Intelligence in the Workplace

A Personal Enrichment Online Course by Ed-Next.


    Note: This course is taken entirely on a separate portal co-hosted by Ed-Next and Wedemic. Upon successful enrolment, you will receive the login details to start the course within 24-48 hours.

    This is an instructor-led course with a four weeks access. Total course hours is 24.



    Emotional intelligence provides a road map for us to know whether we are on the right track in our personal and professional lives. Emotional intelligence is our guide for how we relate to others, and it can determine our success in managing conflict and finding our passion in life and work. This course will provide both an overview of emotional intelligence as well as provide a guide for how to address the issues creating conflict in your personal and professional life and the tools to face those challenges and find success.



    After completing this course, you should be able to:


    • Define emotional intelligence
    • Identify the components of emotional intelligence and how it develops
    • List the seven steps to emotional intelligence
    • Recall how to build emotional intelligence in the workplace



    Increase Your Emotional Intelligence Module 1
    Section 1 What Are Emotions?

    This module will define emotional intelligence and provide an overview of how emotions exist in our brain and link to our behaviors. Emotional intelligence is both about the choices we make as well as how our interactions with others can influence how we feel. Emotions are linked to our thoughts and our actions, all influencing our behaviors and performance in the workplace.

    • The anatomy of emotion
    • How feelings influence our performance
    • The relationship between values and emotions
    • Emotional Hijacking
    • The cognitive component of emotion

    Increase Your Emotional Intelligence Module 2
    Section 2 The Components of Emotional Intelligence

    In order to improve on our emotional intelligence, we must first understand the components of emotional intelligence. Emotional intelligence, unlike our IQ, is not fixed or limited. Our emotional capacity can increase with experience and age. This module will focus on the components of emotional intelligence and how emotional intelligence develops.

    • Emotional intelligence as a partnership
    • The emotional intelligence model
    • Self-awareness in emotional intelligence
    • The role of a self-coach
    • The power of observation

    Increase Your Emotional Intelligence Module 3
    Section 3 Seven Steps to Emotional Intelligence

    Knowing the steps to build emotional intelligence is key to understanding how it functions in the workplace. Being a strong observer of the self and others is the beginning step in a process that ends with reflection. This module will continue where the previous one left off with an in depth discussion of the remaining steps to emotional intelligence in the workplace.

    • Know your emotion modus operandi
    • Pitfalls of interpretation
    • Engaging in a pause
    • Visualization
    • Methods for practicing reflection

    Increase Your Emotional Intelligence Module 4 
    Section 4 Emotional Intelligence at Work

    There are many methods of increasing emotional intelligence in the workplace. While there is a lot to be done as an individual, emotional intelligence always involves a relationship with someone else. Building emotional intelligence at work requires both an ability to understand the self and to collaborate with those around you. This module will discuss how to build emotional intelligence in the workplace through empathy, collaboration, social expertise, and knowing your purpose.

    • Building self-awareness
    • Empathy in the workplace
    • Increasing social bonds in the workplace
    • Reducing conflict, improving collaboration
    • Knowing Your Purpose




    Ed4Online has been approved as an Accredited Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Ed4Online has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of the Accredited Provider status, Ed4Online is authorized to offer IACET CEUs for courses and programs that qualify under the ANSI/IACET Standard.

    You will earn 2.4 IACET continuing education credits by completing this Ed4Online course. This course is 24 contact hours which equals 2.4 CEUs based on the IACET standard. The International Association of Continuing Education and Training is the highest quality worldwide standard for Continuing Education Unit.

    The Continuing Education Unit (CEU) was created by IACET as a measurement of continuing education. One (1) IACET CEU is equal to ten (10) contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Under IACET’s care, the IACET CEU has evolved from a quantitative measure to a hallmark of quality training and instruction. For more information on IACET, visit


    Course Curriculum

    Emotional Intelligence in the Workplace 24 hours

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    • SGD 295
    • 4 weeks, 2 days
    • 1 Units
    • 1440 Minutes
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