Excellent IT Management

An In-Person course delivered by IT Leaders.


    This course is delivered at several locations at regular intervals. Please check with us for available schedules.


    Course Description:

    Excellent IT Management takes managers to the next level, using proven IT management techniques and the experiences of 100s of IT managers. The course is suited to all levels, and typically includes those with PMI, PRINCE2, ITIL and other similar qualifications, and line managers looking to deliver exceptional IT performance. The course is continually updated to incorporate the experiences and lessons learned of previous delegates, and includes best practice in five key areas of IT management: IT strategy, project implementation, operational performance, crisis management and commercial acumen.


    Course Outline:

    Day 1

    Introduction to Excellent IT Management
    The course starts with introductions, confirmation of delegate objectives, and outlines the five skills of our IT management model.

    Business & IT strategy
    Strategy defines future goals and maps the route to achieve them. Day 1 looks at business strategy in overview and IT strategy in detail.

    Business strategy
    • What is strategy?
    • Solving the problems of business strategy
    • Leading approaches to creating top-level strategy
    • Case study ‘Setting corporate direction’

    IT strategy
    • A proven process for I T strategy
    • Aligning I T strategy to business priorities
    • Balanced scorecard I T objectives
    • Enterprise architecture in I T strategy
    • Looking for a better way — optimizing IT strategy
    • Strategic plans — plot on a page
    • Communicating strategy

    Day 2

    Project excellence
    Day 2 topics include advanced project, program & portfolio management.
    • Validating project business cases using investment appraisals & sensitivity analysis
    • IT project management wisdom — lessons learnt from successful and failed projects
    • Effective project governance and reporting
    • Project portfolio management guidelines

    The first 90 days
    • Making an impact — the first 90 days
    • Strategic importance and tactical urgency
    • Case study ‘Priorities of the new IT director’

    Business change leadership
    • The emotional cycle of business change
    • Guidelines for successful change projects
    • IT’s unique role in business change management

    Day 3

    Communicating technology
    Day 3 looks at improving business relationship management and communication skills using a number of interactive and typical IT business relationship scenarios.The day uses a careful blend of acting techniques and business methods. It has been carefully constructed to be relevant and applicable to IT managers and has proven highly popular with delegates.
    • The art of communicating technology
    • Presenting I T to non-technical audiences
    • Creating a compelling technology message — IT’s elevator pitch
    • Handling difficult (IT) situations — forum theatre and role play
    • Group debate — What has IT ever done for us?

    Business relationship management
    This module looks at some advanced techniques for improving the relationship between business sponsors and
    IT managers, supporting better project delivery and improved IT services.
    • Business relationship scenarios
    • The POS TM AN technique for identifying priority business requirements
    • The advanced use of questioning strategies — opening and closing dialogue
    • Methods of influencing outcomes

    Day 4

    Continual service improvement
    This session looks at a number of techniques in overview, including ITIL, Six Sigma and Lean IT and the relative merits of each one. The key principles are brought together in a highly successful, interactive, and stimulating case study.
    Teams of delegates put together plans and ideas for transforming a case study organization. The exercise emphasizes skills in continual improvement, operational excellence, innovation and delivering to business priorities.
    Topics include:
    • Continual Service Improvement (CSI) models
    • An overview of different frameworks, including ITIL, Six Sigma and Lean IT
    • Techniques of root cause analysis
    • CSI examples and guidelines

    Crisis leadership
    All technology leaders need to manage crisis situations at some time. This module focuses on the essential skills for resolving crisis situations.
    • Preparing for major (technology) incidents
    • Managing major incidents
    • Leading in crisis — the art of communication
    • Role play ‘Handling difficult situations’ — media simulation

    Day 5

    Commercial acumen
    This module provides a short but highly valuable overview of some key commercial techniques that will make significant difference to the successful delivery and operation of IT services.
    • Making good decisions
    • Avoiding supplier pitfalls
    • Choosing good technology partners
    • Creating a culture of partnership
    • Harnessing vendor innovation

    Essentials of IT contracts
    An overview of the different types of IT contract to provide guidance for legal representatives to deliver good IT outcomes.
    • Contract guidelines for successful I T
    • Getting what you want from your legal team
    • Designing contract flexibility
    • Managing I T contract portfolios

    IT negotiation strategy
    IT managers are often negotiating high-value contracts and yet, shockingly, our research has found that less than 20% of IT managers have had any training in this area.The skills developed on day 5 have been shown to offer massive benefits to IT organizations.
    • Creating a negotiation strategy
    • Rational supporting arguments
    • Agreeing final positions and BATNA
    • Negotiating as a team
    • Delivering better negotiated outcomes
    • Negotiation role plays and case studies

    Course close
    • An action list for the future • Staying connected
    • Wrap up



    IT Leaders provides world class leadership training and coaching based on many years of experience from helping a broad range of clients. Feedback from our courses is very positive — our average overall feedback score is over 90%. Here is some of the feedback we have received from recent delegates:

    “A superb course”
    Boehringer Ingelheim

    “An excellent course presented in a practical and interactive way”

    “Very well presented and very good structure”
    Ernst & Young

    “An excellent program based on real life experience”

    “The best course in the market”

    “Excellent course. Unique in market and presented by experienced professionals with know-how”
    Allen & Overy

    “A very good program”

    “Really good and well presented”

    “Has had an enormous impact on my outlook and confidence to deal with leadership situations”
    SSNI T

    “Straight to the point”

    “Really great.The amount of real life experience is the most valuable part to back up the theory”
    Western Union

    Course Curriculum

    Excellent IT Management 1 day, 16 hours

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    • SGD 4,500SGD 6,150
    • 5 days
    • , , ,
    • 1 Units
    • 2400 Minutes
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    Successful technology leaders are always on the lookout for new ways to improve their own performance and that of their teams. The development of IT management and leadership skills is clearly an essential part of achieving this. IT Leaders was set up to provide high quality, practical training for technology managers. Our experience has been built up over many years, working with hundreds of IT professionals world-wide. David McKean is currently the Managing Director of IT Leaders. David founded IT Leaders after 10 years as an IT director and CIO. His most recent role was as the IT Director for Cable & Wireless in the UK. Previously he was CIO for UPC Nederland and AT&T in Asia. His international successes include Bouygues Telecom’s successful GSM license bid and network roll-out in France. His career started in sales and marketing, working for Misys and Hewlett Packard. David is a Chartered Engineer and a graduate of the University of Cambridge.
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