Executive Secretary Program
“If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude”.
In-House sessions are available upon request.
Executive Assistances, executive secretaries and PAs must understand key management skills and be able to use them effectively in order to ensure success in today’s highly competitive world. In this Executive Secretary course you’ll learn and practise the essentials of how to communicate effectively, how to manage yourself and others, and how to continuously upgrade your skills and manage your career.
The training sessions will combine presentations with interactive practical exercises, analysis and resolution of case-studies, discussions, stories, video clips, and role-play, use of any tools plus group and individual work. Delegates will be encouraged to participate actively in embedding the learning into the particular needs of their workplace.
This executive secretary course is constructed around the principle of the learner achieving a state of ‘consciously competent’, i.e. creating a realistic awareness of not what you do in your work day, but, how you do it. Trainer believes in –
“I hear and forget, I see and remember, but I do and understand”READ MORE
Added Value – (Personal & Organizational Impact):
The affects of contributions of a good secretary cannot be underestimated. The Executive Secretary is responsible for providing secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner.
In this course, you will learn a range of practical skills and techniques that will empower you to portray professionalism in this supporting role and teach you a range of techniques that will improve your abilities – from arranging and controlling meetings, professional business writing skills, time management skills, managing upwards, handling commercially sensitive information and much more! This will add value to the organization and your secretaries’ career future.
This module will equip the learner, and also enhance established strengths, with a range of knowledge and skills that are fundamental to positively contributing to improving their skills.
Participants will be able to answer – “so what does this mean to me, the way I do my job and what will be the benefits”.
“There is one quality which one must possess to win, and that is definiteness of purpose, the knowledge of what one wants, and a burning desire to possess it.” – Napoleon Hill
Who Should Attend:
This course is aimed at Management and Executive Secretaries who feel they can benefit from the introduction of new ideas with regard to the conduct of their current or future positions.
Through this highly interactive and enlightening course, they will develop a framework and understanding of tools and methods available, that are needed to achieve better understanding of executive secretary roles. They can apply these methods to daily routines.
|Day One: Understand physical, environmental, sensory and mental demands of role|
|Introduction – course overview and objectives.|
|Identifying potential focus points required by participants through their completion of self assessment questionnaire.|
|The modern office environment with emphasis on health, safety, and security issues.|
|Coping with cultural diversity in the workplace.|
|Basic management concepts, goal identification, setting priorities, implementation, assessment.|
|Understanding Your Manager and Identify and Adapt to Their Style|
|Anticipating Your Manager's Needs|
|Defining Your Key Responsibilities and Know When to Take the Initiative|
|Case Study Review|
|Day Two: Improve time management skills|
|Cram 24 hours into every morning|
|Learn how to say ‘no’ guiltlessly|
|Engage in the art of delegation|
|Identify how to set priorities and manage deadlines|
|Understand and list ways to defusing stress|
|Conquering paper clutter.|
|Effective utilization of available technology and Managing Your Calendar|
|Urgent Tasks vs. Important Tasks|
|Managing Effective Meetings and agenda Templates for Minutes|
|Formal vs. Informal meetings|
|Case Study Review|
|Day Two Cont: Maximise your communication effectiveness|
|Review verbal and non-verbal messages|
|Consider email and office etiquette|
|Practice the art of 'active listening'|
|Enhance your assertiveness capabilities|
|Effective communication techniques – oral and written.|
|Personal presentation techniques.|
|Create ways to build rapport|
|Develop EQ or Emotional Intelligence skills|
|Case Study Review|
|Day Three: Recognise the changing dynamics of the role of an Executive Secretary|
|Define strategies to assess and improve professional skills & Identify opportunities for personal development|
|Discuss ways to manage your manager|
|Teamwork-definition and theory|
|The role of the secretary in the modern organization team|
|Scenarios - practical problem solving and decision making|
|Interoffice conflicts & Family vs. workplace conflicts|
|Review your work day, habits and construct action steps for personal goals.|
|ACTION PLAN To write down three positive statements learnt in this programme and how they will use them.|
|"Always be nice to secretaries. They are the real gatekeepers in the world."|
|Executive Secretary Program (2-Day)||12:00:00|
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