The foundation of all relationships is the ability to connect through language and data exchange.
Note: This course is taken entirely on a separate portal hosted by DiscoverSEE. Upon successful enrolment, you will receive the login details to start the course within 24-48 hours.
Communication is the transfer of data between individuals and groups. Interpersonal Communication provides the tools, skills and resources to insure messages are properly sent and received. This foundational skill set is extremely important as a success factor in leadership, customer service and team dynamics. All facets of the communication equation are reviewed and improved in this program.
Starting with improvements in listening, Interpersonal Communication uses a personalized approach to skill building. The hallmark of the program is the identification of personal communication style and modifying styles for maximum communication and connection effectiveness. Non-verbal messages, communication richness and the tone of communication are also improved. The DiSC Personal Profile and associated dimensions of behavior are introduced as they relate to communication style.
Interpersonal Communication is the foundation for successful people and organizations.
- Identify personal communication style and be able to identify the key elements of communication style in others.
- Adapt communication style for maximum reception of information.
- Modify non-verbal messages to create positive and neutral communication environments.
- Understand the impact of tone and properly manage the tone of dialogs.
- Review the impact of personal appearance on verbal communication.
- Understand the concept of communication richness and the disconnects that can occur when richness is diminished.
- Improve clarity in all verbal communications.
- Understand the impact of communication skills in customer, team member and leadership interactions.
During your experience with our online program, you will be guided through a series of interactive elements that include assessments, video, reading, audio, activities, books, reporting and discussion forums. You are guided through the process at your own pace with the support of our team and those who are also honing their leadership skills and competencies.
Once your order is processed and your online learning journey begins, one of our team members will contact you to assist you on your learning path. This program is available to you for 180 days.
This online program can be completed on any device that has an internet browser (laptop, desktop, tablet or smart phone). You can take a break whenever needed and return where you left off.
Who Should Take This Course:
Communication has a significant impact within our teams, workplace, and everyday life. How we communicate reflects directly on how we are remembered by others.
All industry types can benefit and find value in the program. From manufacturing to retail, public sector to hospitality, non-profits to financial services; everyone will find the key competencies for leadership success.
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