Managing Productivity and Quality
A Professional Development Online Course by Ed-Next.
Note: This course is taken entirely on a separate portal co-hosted by Ed-Next and Wedemic. Upon successful enrolment, you will receive the login details to start the course within 24-48 hours.
This is a self-study course with a one year access.
Operations management is the process of managing the daily production of goods and services, a key part of a manager’s job. Organizations depend on both the quality of its products and services and on productivity. Productivity is a measure of performance that indicates how many inputs it takes to create an output, and is measured as either partial productivity or multi-factor productivity. Quality is a product or service free of deficiencies; it can also be defined as the characteristics of a product or service that satisfies customer needs. Quality standards include ISO 900, The Baldrige National Quality Award, and Total Quality Management. Managers have a lot of responsibilities: leading people, serving customers, maintaining internal controls, satisfying stakeholders, and driving profitability. Throughout all these responsibilities, managers must always strive to manage worker productivity and product quality. This course discusses how productivity and quality are managed.
By the end of this course the learner will be able to:
- Describe productivity
- State the types of productivity
- Summarize quality
- Explain the types of quality standards
- Explain total quality management
You must make an 80% or higher on the final quiz to pass this online course.
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